Pounce & Play Once A Day

Subscription Box FAQs

Have Questions? We Have Answers!

Subscription Box FAQs:

Q: Why do I have to pay shipping for each box?

A: We include our insurance protection into our shipping costs, which only adds a few dollars. This protection will allow us to send you a new box if it comes damaged, lost, stolen, or with any broken goods inside. We only want our cat-lovers to get the best products in the best condition possible!

Q: When will I be charged?

A: Your first box will be charged immediately. After that, depending on which option you choose, you will be billed again every 2 months or every 6 months. For example, if you signed up on the 12th of August, you will be billed every 2 months after that on the 12th. 

Q: When will the box be shipped?

A: Your first box gets shipped immediately (1-3 days). After that, each box for the month is shipped on the first day of the month (August 1st, September 1st, etc.). For example, if you purchase your first box August 15th, you will receive it within 2 weeks. You will NOT receive Septembers box, as it would be 2 boxes within 30 days. The next box you will receive will be for October, and then it will be sent on the first of every 2 months following that. 

Q: What if I don't like the box?

A: We understand that some cats can be picky with their toys, so we have included a 30 day refund policy. If you got your box and you aren't happy with it, just ship it all back to us and we will refund you your money (shipping is not refunded). 

Q: Can I cancel my subscription at any time?

A: Yes! We know some subscriptions can be sneaky with their rules of cancelation. Because of this, we have made it as easy as going to your account and hitting CANCEL at any time! You can also send us an email and we will cancel it for you that day!

Q: Is this box good for one cat or multiple cats?

A: Our boxes come with multiple, high quality toys! Because of this, your cat can enjoy them all to his/her self, or share with other fur-friends in the house! 

Q: What if I don't want a box every 2 months?

A: No problem! We have made options for you to get one box every 2 months, one box every 6 months, and even a one-time purchase option! 

Q: Can I buy the box just one time without a subscription? 

A: Yes! We have made our box available for a one time purchase. You can buy your one time box here!

Q: What comes in each box?

A: Each box is different and will come with new and exciting toys for you and your fur friend! Each box will have a minimum of 3 toys, and the hooman will get one thing in each box, too!

Ready to buy? Click here now for your Subscription Box!

If you have any more questions, please contact us here! Have a puurrrfect day!